In a world where good service is the baseline, great hospitality becomes your differentiator.

Join Kristin Kopp, Chief of Staff at align5, for a virtual power session on June 5 that will challenge the way you think about leadership, service, and human connection. Kristin has helped architect some of align5’s most transformative client experiences - and in this session, she’ll show you how to bring that same level of intentionality into your own business.

This isn’t about over-the-top service. It’s about being intentional, thoughtful, and creating moments that make people feel truly seen.

What You Will Gain:

Through real stories, high-impact frameworks, and hands-on practice, you’ll:

• Understand the true difference between service and hospitality
• Learn how to notice more, care louder, and act with intention
• Practice creating surprise-and-delight moments that stick
• Build a toolkit of low-cost, high-impact actions you can implement immediately
• Explore how hospitality becomes a competitive edge—in leadership, client experience, and culture

When people feel seen, valued, and understood, your impact multiplies. This session gives you the mindset and tools to make the extraordinary your new standard.